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Score Sender

Definition

An email sender’s reputation is represented numerically in email marketing by their sender score, which runs from 0 to 100. A higher score denotes a better reputation. This score is determined by looking at a number of variables over the course of a rolling 30-day period, including email volume, bounce rates, complaint rates, spam traps, and other email sending behaviors. Sender Score is a proprietary metric provided by Validity, a company specializing in email deliverability and reputation management.

The sender score is crucial for email marketers because it directly influences email deliverability. Internet Service Providers (ISPs) and mailbox providers use sender reputation metrics like Sender Score to determine whether an email should be delivered to the recipient’s inbox, spam folder, or be blocked entirely. A high sender score indicates that the sender is reputable and that their emails are likely to reach the recipient’s inbox. Conversely, a low sender score suggests that the sender’s emails may be marked as spam or rejected.

How You Can Use

These actions should be taken in order to use Sender Score in email marketing:

  1. Monitor Your Sender Score: Regularly check your sender score using tools like Validity’s Sender Score service. This helps you stay informed about your email reputation and identify any potential issues early.
  2. Analyze your email metrics: Pay attention to key metrics such as bounce rates, complaint rates, and spam trap hits. These metrics directly impact your sender score.
  3. Maintain List Hygiene: Regularly clean your email list to remove inactive or invalid email addresses. This helps reduce bounce rates and improve overall email performance.
  4. Follow best practices: Implement email marketing best practices such as using a double opt-in process, segmenting your email list, personalizing emails, and providing valuable content to recipients.
  5. Monitor Engagement: Track recipient engagement metrics such as open rates and click-through rates. Positive engagement signals can help improve your sender score.

Example:

Imagine you are an email marketer for a retail company, and you notice that your email open rates have been declining. You decide to check your sender score using Validity’s sender score tool and find that your score has dropped to 65, indicating a mediocre reputation.

To improve your sender score, you take the following steps:

  1. Clean Your Email List: Remove email addresses that have not engaged with your emails in the past six months.
  2. Segment Your Audience: Create targeted segments based on customer preferences and behaviors to send more relevant content.
  3. Optimize Content: Ensure your emails provide value to your recipients with personalized offers and useful information.
  4. Monitor Metrics: Keep an eye on your email metrics and adjust your strategy as needed.

Over time, you notice an improvement in your Sender Score, which leads to higher open rates and better overall email performance.

Key Takeaways

  1. Impact on Deliverability: Sender Score directly affects whether your emails land in the inbox, spam folder, or are blocked.
  2. Monitoring Tools: Use tools like Validity’s Sender Score to track your email reputation.
  3. List Hygiene: Regularly clean your email list to remove inactive or invalid addresses and reduce bounce rates.
  4. Engagement: Foster positive engagement by providing relevant content and clear calls to action.
  5. Best Practices: Follow email marketing best practices to maintain a high Sender Score and improve email deliverability.

FAQs

What is Sender Score in Email Marketing?

Sender Score is a numerical representation of an email sender's reputation, ranging from 0 to 100.

Why is Sender Score important in Email Marketing?

It affects email deliverability rates, determining whether emails land in the inbox, spam folder, or are blocked.

How can I monitor my Sender Score?

Use tools like Validity's Sender Score service to track your email reputation.

What factors influence Sender Score?

Factors include email volume, bounce rates, complaint rates, spam traps, and engagement metrics like opens and clicks.

How can I improve my Sender Score?

Follow best practices, maintain list hygiene, monitor email metrics, and provide valuable content to recipients.

What is a good Sender Score?

Scores range from 0 to 100; a score above 80 is generally considered good.

Can a low Sender Score be fixed?

Yes, by addressing issues such as high bounce rates or spam complaints and following best practices, you can improve your sender score over time.

How does Sender Score affect email marketing ROI?

A high sender score leads to higher deliverability rates, which can improve engagement and ROI.

What are common mistakes that harm Sender Score?

Common mistakes include sending to inactive lists, not authenticating emails, and failing to provide valuable content.

Is Sender Score the same for all ISPs?

No, different ISPs may have slightly different criteria and scoring systems for sender reputation.

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